Birch Gold Group

5.0 star rating Rating - based on 61 reviews & complaints
Birch Gold Group is dedicated to helping Americans protect their savings with physical gold and silver. Find out why we've been named a "Major Gold and Silver Dealer" by Newsmax and rated A+ by the BBB. Visit  
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Birch Gold Group Categories
Gold, Silver, and Platinum Dealers
Investment Advisory Service

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Customer Reviews, Ratings & Complaints
Review Posted 4/16/2017
All was smooth and satisfactory
I think any first-time precious metal's potential buyer is somewhat hesitant to begin and finish his first purchase. If the buyer has done enough research, he would realize that buying gold and silver is both a science and an art. I knew that I wo... Read More »
Review Posted 4/6/2017
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Super talented staff
After reviewing the Birch Gold website for performance ratings, financial stability and other separate entity reviews I determined Birch would be the best company to transition to precious metals holdings. I would like to state my experience with... Read More »
Business's response - on 4/6/2017
Hello sir, thank you very much for the nice feedback! We are happy to hear that you were taken care of every step of the way, and we'll be sure to pass your thoughts on to Samuel, Natalie and Emely. Read More »
Review Posted 4/2/2017
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I am definitely a satisfied client.
I am definitely a satisfied client. The staff I worked with were courteous, competent, professional and patient. The last trait was important to me..... as I had never purchased/stored metals until my dealing with Birch, I needed time to think abo... Read More »
Business's response - on 4/3/2017
Hello, thank you very much for passing along your experience! We are happy to have helped you with your purchase, and will always be here for you, or for any friends and family that you send our way. Read More »
Review Posted 3/26/2017
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Everything about the purchase went very smooth
Everything about the purchase went very smooth. I received the order very quickly and everything went fine. Read More »
Business's response - on 3/27/2017
Hello, thanks very much for the review! We hope to help out more in the future -- please be in touch. Read More »
Review Posted 3/15/2017
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I was very satisfied with the demeanor of my salesperson.
I was very satisfied with the demeanor of my salesperson and the excellent response of your support staff. Read More »
Business's response - on 3/16/2017
Hello, thank you for the nice words! We hope to help more in the future. Read More »
Review Posted 3/13/2017
Thank you for caring.
Totally pleased! I've been working with James and Susan. They have taken care of my every need. Communication has been excellent and I'm very relieved to have made the move from my annuity to gold. So far every one I've dealt with has been so wond... Read More »
Review Posted 3/13/2017
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I could not be more pleased
Since April 2014, I have dealt with numerous individuals at the Birch Group and I am very pleased to say that I am 100 percent satisfied with each person with whom I dealt. They were each politely knowledgeable. I could not be more pleased. Read More »
Business's response - on 3/14/2017
Hello sir, we are very grateful for the kind words! We are very committed to ensuring that each of our clients are satisfied, so it is always pleasing to hear when we live up to that. Read More »
Review Posted 2/6/2017
Will highly recommend them to others.
I was quite nervous with my decision to invest in gold and silver as it was my first experience. I was fortunate to have picked the Birch Gold Group to aid and assist me through the purchase of both. They answered every question and helped me with... Read More »
Review Posted 1/31/2017
Birch Gold was exceedingly responsive
Everyone I spoke with at Birch Gold was exceedingly responsive, polite, and helpful. They patiently answered my many questions and walked me painlessly through the process of converting my IRA. I could not be happier. Read More »
Review Posted 1/29/2017
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They all have been very well, fast and precise
Birch has been pleasant, helpful and courteous with me. I've done several transactions with Birch Gold Group. They all have been very well, fast and precise. Read More »
Business's response - on 3/14/2017
Hi Mr. Mosley, thank you very much for the kind words. We hope to be of even more service in the future -- please be in touch! Read More »
Review Posted 1/23/2017
Professional attitudes and confidence
The BIRCH GOLD GROUP has been a pleasure to work with in obtaining my precious metals for security. In uncertain markets of today. The professional attitudes and confidence displayed make BIRCH GOLD GROUP a 'GOLD STANDARD'. Read More »
Review Posted 1/19/2017
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It is a pleasure to work with him.
I just finished my first experience with the Birch Gold group who was represented by Stuart Nash, Precious Metals Specialist. He is an outstanding representative and made sure I understood each phase of our discussions before moving forward. I nev... Read More »
Business's response - on 3/14/2017
Thank you very much -- we will pass along your kind words to Stuart. Hope we can be of service again. Read More »
Review Posted 5/27/2016
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Thanks for your help
My name is Larry Vagedes (May 28, 2016 ) wanted to write a few lines to let you know how nice and helpful Natalie Vu and Jake Kennedy was to me. I had a lot of questions I got the answers. which tells me these people know this business. It was my... Read More »
Business's response - on 6/9/2016
Thank you Larry for sharing your experience. We will be sure to pass your kind words over to Natalie and Jake. At Birch Gold Group, not only do we help guide our clients in their decision, we want to educate them as well. Thank you for choosing us... Read More »
Review Posted 3/30/2016
Very satisfied with my purchase
Very satisfied with my purchase from Birch Gold Group. Thanks to Sam and Susan. They were really patient in explaining to me how to transfer my 401k into a gold IRA. It took some time to move the money over iinto my new account, but Susan was exce... Read More »
Review Posted 3/30/2016
Birch Gold Group is an Outstanding Company
I originally wrote a negative review about this company, but I was 100% wrong. Birch Gold Group proved itself to be very honorable and resolved my complaint. I apologize to this company for jumping to the conclusion that they were less than ethica... Read More »
Review Posted 10/7/2015
Top notch service
Birch Gold was recommended to me by a good friend who is one of the brightest people I know. I recently rolled over a retirement fund to a precious metal storage IRA with the assistance of Birch specialists. Considering the complexity of my partic... Read More »
Review Posted 8/19/2014
No complaints
I just bought some gold from Birch Gold Group and received it at my house only yesterday. I had no issues and the process was pretty simple and straightforward. They walk you through the whole thing and I always felt like Birch was there to make s... Read More »
Review Posted 8/15/2014
Pleased with my experience
As someone who is exploring options for my IRA, I have to say I wholeheartedly recommend contacting Birch Gold and discussing the possibility of rolling over into precious metals. I only recently decided to roll over my IRA to precious metals, but... Read More »
Review Posted 8/14/2014
Helpful and Efficient
I've been looking to purchase precious metals for quite some time and after recently pulling together enough money, it was a relief to work with someone like Will from Birch Gold. I guess Birch Gold does a lot of work with gold IRAs, but my experi... Read More »
Review Posted 8/11/2014
Pleased with the service
I wasn't necessarily expecting a difficult experience, but Birch Gold really went above and beyond to make sure I was a satisfied customer. I only made my final decision to buy gold after some discussion with Mark Matthews, he took me through all... Read More »
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Additional Business Information
Hours   Monday - Friday 7:00am - 6:00pm PST Phone   (800) 355-2116 Address   3500 West Olive Avenue, Suite 730
Burbank, CA 91505
Website Email
Contact   Other  
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