Carrington Mortgage Services, LLC

2.8 star rating Rating - based on 93 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 5/11/2017
Horrible
Surly there is someway to get these shysters shut down, Worst company I have EVER dealt with. Approximately five years ago Citi mortgage sold my account to Carrington mortgage. I was down to last five years of the loan. It has been a nightmare eve... Read More »
 
 
 
Complaint Posted 4/26/2017
WORSE MORTGAGE COMPANY EVER!!!!!!!!
THESE PEOPLE HAVE THE WORSE CUSTOMER SERVICE EVER. RUDE AND TERRIBLE. IHAVE BEEN WAITING SINCE JANUARY TO RECEIVE A CHECK TO GET MY KITCHEN DONE. THEY HAVE MIDDLED INTO MY INSURANCE CLAIM THAT I HAD WITH CASUALTY INSURANCE COMPANY WHO IS YET ANOTH... Read More »
 
 
 
Complaint Posted 3/30/2017
time for a class action suit
Carrington bought my loan from Wells Fargo on Feb.7, 2017. 3 weeks later, they declared my house "abandoned" while I was away at work and left stickers all over my front door. I called them immediately and told them I do live in house. I have a fu... Read More »
 
 
 
Complaint Posted 3/24/2017
Carrington mortgage services Nightmare avoid these people
Nothing positive . Terrible company with rude and foul employees. Bank of America sold our mortgage to Carrington mortgage services and never received notification , will not send statements, constant calling even when mortgage is paid on time.
... Read More »
 
 
 
Complaint Posted 3/14/2017
Art
nothing positive about carrington. AVOID
chase sold my mortgage to them 3 years ago and in that time i have had nothing but bad experiences dealing with them. in the stages of refinancing and getting the hell away from that pit. Read More »
 
 
 
Complaint Posted 2/14/2017
can't say enough bad
Bank of America sold my mortgage to Carrington Mortgage without my knowing or receiving a letter from anyone. Then I started receiving letters from them demanding payments on a mortgage that was thousands of dollars higher than before even more th... Read More »
 
 
 
Review Posted 2/14/2017
Do Not Use!!!
This defaulted to 4 stars. Go figure. If there were MINUS 100 stars, that is what they would get. These people are the LEAST concerned with any problem or question you may have. My experience with them today is: MIND BLOWN. I want to speak with s... Read More »
 
 
 
Complaint Posted 2/13/2017
Paula F.
I used to work in mortgage and this is by far and away the worst company I've ever seen. Quadruple check their numbers monthly, you will likely find some unsavory math. Read More »
 
 
 
Complaint Posted 2/7/2017
this is a trouble company!!
Do not use Carrington Mortgage they are a collection agents and they will treat you like your alway late on your payments even if you were never late, You have until the 16th of the month to have your payment in but if it isn't there by on the fir... Read More »
 
 
 
Complaint Posted 1/15/2017
House loan~
My daughter/son in law have their house mortgage w/this company & they have TOTALLY raked them over the coals, constantly saying they're late or didn't make a payment!!! She has ALL her receipts & still they insist on foreclosing on them w/out ANY... Read More »
 
 
 
Complaint Posted 12/21/2016
DO NOT USE THIS COMPANY!!!
My ex-husband was getting a refi by Carrington Mortgage for a home we both bought originally. I walked away from the house and my ex went with Carrington to get a new loan with his credentials only. He was approved and tried to keep me updated in... Read More »
 
 
 
Complaint Posted 11/3/2016
What an aweful company
I am a real estate agent who has a listing that is a short sale with you guys. I can't even submit the offer I have for the house because you cant discuss anything with me. Was not told that the 3rd party authorization needed a password. It is ver... Read More »
 
 
 
Complaint Posted 10/1/2016
debt collection agency
PNC sold my mortgage to this company - rude - no help, after the mortgage transfer. Sends me bills for mortgage payments not due. I have never missed a payment and never been late. I was still treated like a delinquent. Wish there was a minus star... Read More »
 
 
 
Complaint Posted 9/9/2016
Is This Even a Real Company?
If I could give this company lower than one star I would. My mortgage was sold to them by Bank of America a month ago. Since that time I have tried to call them several times a day over the past several weeks every time a get a message that the al... Read More »
 
 
 
Complaint Posted 7/26/2016
The worst mortgage company ever!!!!
I have contacted Carrington about a half dozen times since they acquired our home mortgage loan from B of A in 9/2015. Apparently the staff that opens their mortgage payment mail do not know how to read the mortgage coupons. I always pay extra tow... Read More »
 
 
 
Review Posted 5/2/2016
Please helpme, all i have left are my mrmories and many if them are still in the house, did you lie to me intentionally or wa
I hope someone at carrington actually reads these reviews!i am so stressed and dissappointed in carrington, i knew i was going to end up loosing the house, when we moved to sc, we had no ideamy husband would bevome fatally ill,to the point of his... Read More »
 
 
 
Complaint Posted 4/15/2016
Carrington Mortgage Services, LLC and Chase Bank (as a private client)
This is the worst customer service company and I blame Chase Bank for this cluster mess. As private clients of Chase I expected better service. Chase lowered the monthly payment once I got to understand the property tax. Well Carrington who also b... Read More »
 
 
 
Review Posted 3/24/2016
very pleased
I was applying for a refinance and they were polite,were easy to get a hold of and very professional. I would especially like to honor Chris for all the time and effort he took to take care of my loan. Very happy Charles L. Read More »
 
 
 
Review Posted 1/29/2016
and i though bank of america was bad this takes the cake !!
tried dealing with your costumer service only to be hung up on ! ( now you your company ) wish to go up on my loan without reason ! i pay the taxes my self not you or your company !your company has received a refund in the amount of the taxes whic... Read More »
 
 
 
Complaint Posted 1/18/2016
Worst Company Ever
Bank of America sold my mortgage to Carrington, it is the worst company ever to do business with. Rude customer service. Hate calling for anything as the voice command says: This is a debt collector trying to collect a debt. I have a mortgage, I f... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website   http://www.myloan.carringtonms.com Email   chuck.houstonjr@carringtonmh.com
Contact   Chuck Houston Other  
 
 
 
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