1.2 star rating Rating - based on 44 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 2/17/2018
Worst Customer Service Ever!!!!!
WARNING!!!!!!!!!!!!!!!! I have never dealt with such a suspicious company who asks for your email address (like other honest companies) then doesn't allow you to remove your name (like a dishonest company). They have no phone numbers... they have... Read More »
Complaint Posted 2/13/2018
My cell phone order
Just Like the rest here. I ordered a phone case from them. I got a screen protector and a free pen. But no phone case which I ordered all of the above. I never got the phone case . I was told it got restocked and it was being shipped and would arr... Read More »
Complaint Posted 1/29/2018
no customer service!!
I placed an order and it said final price. I agreed on that price then in my email confirmation they had added on additional shipping charges that i did not approve and tried to get in touch with them to cancel my order. the 1-800 number tells you... Read More »
Review Posted 1/23/2018
Do Not Purchase
First of all I received an email stating 50% off first purchase so I said I'd try it out. I ordered one case and my total at the end was $7.99 ,so OK I put my credit card info in and the next screen was $5.99 shipping, I am use to knowing that bef... Read More »
Complaint Posted 1/17/2018
Screen protector
I placed an order for a 2 pack tempered glass screen protector on 12-19-17 and have yet to recieve. They sent me a cheap crappy little screen protector. I sent an email stating that that was not what I ordered and told them it was the 2pack temper... Read More »
Complaint Posted 1/3/2018
Unscrupulous, reported to Paypal
Zero stars: SCAM

Seller never quotes ship fee during transaction. When I paid "grand total" shipping was then added. Shipping exactly double cost of item.
I immediately filed dispute with payPal, also spent 1 hour on phone to report them to P... Read More »
Complaint Posted 12/15/2017
My order started out like most reviews I have read... the shipping cost shows up after the credit card information is entered. Surprise! I ordered two cell phone covers on Dec. 6th. Received my order confirmation saying an email would be sent when... Read More »
Complaint Posted 11/20/2017
Product OK, everything else terrible
Three Issues: 1) I had same shipping issue that others reported, where shipping costs (too high) are not disclosed until after credit card is charged. 2) They sent wrong product (indicated my request was out of stock and that they substituted anot... Read More »
Complaint Posted 11/12/2017
Bait and Switch
Like everyone else I got ripped off on the shipping charges, which they don't show you until after they take your credit card information. HOWEVER< do not let this deter you from taking a stand. You can dispute this with your credit card company,... Read More »
Review Posted 11/7/2017
Buyer Beware!
Make sure you want what you buy. They do not give returns. They do store credit and then do not send your items and ignore your emails. I am out 40 bucks now. They may be inexpensive but their not work the hassle. Read More »
Review Posted 10/29/2017
Terrible Customer Service
I really wished I would have read reviews pertaining to Cellar Outfitter prior to dealing with them. My first esperience dealt with ordering 2 cellphone covers and once i submitted payment then this huge shipping and handling fee showed up. after... Read More »
Complaint Posted 9/28/2017
Non-existent consumer support!
I purchased a universal dashboard smart phone support on 9/15/17, and received it last week. On September 22 at 9:05 AM PDT I filled out a form with the following message: The side support end just broke off when I was attaching the connecting sid... Read More »
Complaint Posted 9/28/2017
Worse website for buying in whole USA
This company is the worse ever! Paid 11.95 to ship 2 batteries (which is very expensive) and it took 11 days for arival. Wrote them several times for shipping confirmation and for cancel this order and received a message 3 days after my email was... Read More »
Complaint Posted 9/22/2017
Did not receive my order
This company is horrible. I never received my order I have emailing and calling without anyone responding back to me. My USPS tracking number was not valid. You can not speak to a live person. I have called my credit card company to suspend paymen... Read More »
Complaint Posted 9/22/2017
Cellularoutfitter scam!
Same old story-selected a few items and authorized purchase on paypal only to discover a hidden $17+ shipping charge. Cancelled the order as soon as I observed the price change. Apparently too late since I recieved a note indicating that service s... Read More »
Complaint Posted 9/12/2017
Horrible company, ridiculous shipping & handling, no refund even rejected delivery!
The shipping charge almost double the item total, and they purposely do not show the S&H charge until you clicked "Submit". And you had no way to cancel it, even I rejected the delivery, they will not refund. After several emails, they only do sto... Read More »
Complaint Posted 9/6/2017
Stay away from this company! SCAMMERS
Absolutely ridiculous service!!! I contacted the company immediately after my order was placed when I saw the outrageous shipping charge that was NOT stated during check out - to cancel my order immediately!!!! The item I ordered was $11.98 and sh... Read More »
Complaint Posted 7/8/2017
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. 0
Do NOT buy from Cellular Outfitters
IF THERE WERE LESS THAN ONE STAR I WOULD USE IT TO RATE THIS AWFUL COMPANY. I ordered two 4000 ugh Iphone5 S chargers. One came that was clearly used OR THE CASE HAD BEEN OPENED. It didn't have any tape around the case like the other one did, no... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi Helen! We're so sorry to hear you had this experience, and we definitely want to help! We just sent you a private message to get more information so we can assist you with this issue. Get back to us when you can and we'd be happy to help make... Read More »
Review Posted 6/13/2017
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Buy elsewhere
Cellular outfitters has not filled my order after 17 days.
My new phone is no longer in new condition waiting on phone case. After using contact us page to contact company, request an explanation, phone call any feedback on my order repeatedly I... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi Jeff! We're so sorry to hear about this. From your review, it definitely sounds like something odd happened with your order and we would love to help. We just sent you a private message, so feel free to get back to us when you're able to so we... Read More »
Complaint Posted 5/25/2017
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. 0
Bought a two pack of tempered glass screen protectors, only one piece of two arrived. I contacted them by email and initially was told they would check into it and get back to me. No action and no feedback. I emailed them again, got the same line... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi Jim! We would like to sincerely apologize that you were never able to receive a response from our support staff about this issue. Regardless of it being a "low cost issue" or not, we always want to do our best to help our customers with any iss... Read More »
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Additional Business Information
Hours   7:00am-3:30pm PST Phone   (800) 871-6926 Address   1375 S Acacia Ave
Fullerton, CA 92831
Website   http://www.cellularoutfitter.com Email   support@cellularoutfitter.com
Contact   Customer Support Other  
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